Customer Service

Shipping Policy

All our orders ship fresh directly from the Uji region of Kyoto, Japan. Way of Tea offers FREE SHIPPING on all domestic United States orders.  

When will my order arrive?

Orders ship from Japan within 1 week after purchase. Once your order arrives in the US, typically between 2-3 weeks after order placement, you will receive USPS tracking information . You should receive your order in about 3-4 weeks from initial date of purchase.

International Shipping

We can generally accomodate international orders. If you are not able to find your country in the shipping form on the checkout page, please fill out the contact form with your order and address information and we will add shipping prices for your country.

Refunds and Returns

Due to the perishable nature of tea we cannot accept returns on tea. Way of Tea strives for a high level of shipping accuracy based on your order and address information.  If there is a problem with your tea please contact us using the the form below.

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