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Customer Service

Shipping Policy

All our orders ship fresh directly from the Uji region of Kyoto, Japan. Shipping costs are calculated by weight. For domestic shipping in the US we charge $6.95 for small orders up to $14.95 for large orders. 

When will my order arrive?

Orders typically ship from Japan 2 days after purchase. You should receive your order within 2 to 3 weeks.

International Shipping

We can generally accomodate international orders. Please fill out the contact form with your order and address information and we will send you a custom order quote.

Refunds and Returns

Due to the perishable nature of tea we cannot accept returns on tea. Way of Tea strives for a high level of shipping accuracy based on your order and address information.  If there is a problem with your order please contact us at .