Customer Service

Shipping Policy

All our orders ship fresh directly from the Uji region of Kyoto, Japan. Shipping costs are calculated by weight. For domestic shipping in the US we charge $6.95 for small orders up to $14.95 for large orders. 

When will my order arrive?

Orders ship from Japan within 1 week after purchase. Once your order arrives in the US, typically between 2-3 weeks after order placement, you will receive USPS tracking information . You should receive your order in about 3-4 weeks from initial date of purchase.

International Shipping

We can generally accomodate international orders. Please fill out the contact form with your order and address information and we will send you a custom order invoice through Paypal.

Refunds and Returns

Due to the perishable nature of tea we cannot accept returns on tea. Way of Tea strives for a high level of shipping accuracy based on your order and address information.  If there is a problem with your tea please contact us using the the form below.

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